Privacy Policy

Effective Date: September 2026

Francis Manufacturing & Defense (“Francis Manufacturing & Defense,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the information you provide when using our website, contacting us, or doing business with us.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

Information We Collect

We may collect information that you voluntarily provide to us when you:

Contact us through our website
Submit a service or contact form
Request information about our products or services
Place an order
Request a firearm or NFA transfer
Schedule or inquire about a service
Contact us by phone, email, or other communication methods

Depending on the nature of your request, information may include your name, email address, phone number, mailing address, and information related to the product or service you are requesting.

For certain firearm, NFA, or transfer services, additional information and documentation may be required by applicable law. Information required to complete regulated transactions will only be collected and used as necessary to complete those transactions and meet applicable legal requirements.

Information Collected Automatically

When you visit our website, certain information may be collected automatically by our website hosting provider, analytics services, or other website technologies.

This may include:

IP address
Browser type and device information
Pages visited
Approximate geographic information
Date and time of your visit
How you arrived at our website
Website usage and interaction data

This information helps us understand how visitors use our website and improve its performance and functionality.

How We Use Your Information

We may use information we collect to:

Respond to questions and customer inquiries
Provide requested products and services
Process and manage orders
Schedule or coordinate services
Complete firearm and NFA transfers
Communicate with customers regarding orders or services
Improve our website and customer experience
Maintain business records
Prevent fraud, misuse, or unauthorized activity
Comply with applicable federal, state, and local laws and regulations

We do not use customer information for purposes unrelated to our business operations without appropriate authorization.

Payments

When you make a payment through our website or a third-party payment provider, your payment information may be processed directly by that provider.

Francis Manufacturing & Defense does not need to receive or store your full credit or debit card information when payment is processed through a third-party payment provider.

Third-party payment providers maintain their own privacy policies and terms governing how they handle payment information.

Cookies and Website Technologies

Our website may use cookies and similar technologies to provide functionality, understand website traffic, and improve the user experience.

Cookies may be used by our website provider, analytics services, advertising services, or other third-party technologies integrated with our website.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.

Third-Party Services

Our website may use third-party services for functions such as website hosting, analytics, payment processing, communications, scheduling, advertising, or other business operations.

These third parties may have access to certain information as necessary to provide their services. Their use of information is governed by their own privacy policies and terms.

We do not sell your personal information to third parties.

Firearm & NFA Information

Because Francis Manufacturing & Defense provides firearm and NFA-related services, certain transactions may require the collection, verification, retention, or submission of information and documentation as required by applicable law.

Information collected for regulated transactions may be provided to government agencies, law enforcement, regulatory authorities, or other authorized parties when required or permitted by law.

We do not use legally required firearm or NFA transaction information for unrelated marketing purposes.

How We Protect Your Information

We take reasonable administrative, technical, and organizational measures to protect the information we maintain from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information provided through the internet.

How Long We Keep Information

We retain information for as long as reasonably necessary to provide our services, maintain appropriate business and transaction records, comply with legal and regulatory requirements, resolve disputes, and enforce our agreements.

Certain records may be required to be retained for specific periods under applicable laws and regulations.

Your Privacy Choices

You may contact us to request information about the personal information we maintain about you or to request correction of inaccurate information, subject to applicable legal and regulatory requirements.

Some information may be required to be retained by law and therefore may not be eligible for deletion or modification.

You may also opt out of certain marketing communications by following the unsubscribe instructions provided in those communications or by contacting us directly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable laws.

When changes are made, the updated policy will be posted on this page with a revised effective date.

If you have questions about this Privacy Policy or how we handle your information, please contact Francis Manufacturing & Defense through the contact information provided on our website.

Francis Manufacturing & Defense
Summerville, South Carolina
United States

Website: francisdefense.com